Terms and Conditions

General Terms and Conditions of Sale


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These general terms and conditions of sale define the contractual relationship between SAS Laboratoires Groupe PG industrie, whose registered office is located in Brittany - ZA DE KERINEC - 29660 CARANTEC, hereinafter referred to as "EXALIQUID" or "we" and any natural or legal person purchasing a product on the website https://www.exaliquid.fr hereinafter referred to as "the buyer" or "you".


Article 1: Scope of application


These general terms and conditions of sale are expressly agreed and accepted by the buyer, who declares and acknowledges having read them and accepts them without reservation. The fact of placing an order therefore automatically implies that the buyer accepts our general terms and conditions of sale and expressly waives all other clauses and conditions that he may invoke.

EXALIQUID reserves the right to modify these general terms and conditions of sale at any time. In case of modification, the general terms and conditions of sale in force on the day of the order will be applied to each order.

EXALIQUID refuses to sell to minors, which is why by accepting these Terms and Conditions, you certify on your honour that you are over 18 years of age

The photos on the site are not contractual



Article 2: Characteristics of the proposed properties


The products offered for sale on the website https://www.exaliquid.fr are reserved for adult individuals only, informed of the risks related to the possible presence of nicotine in e-liquids, as well as the precautions for use concerning the use of e-liquids.

Warnings : As the electronic cigarette or personal vaporizer is not recognized as a smoking cessation aid, the products sold on this site cannot be considered as an aid to quit smoking. In addition, the products sold on this site may contain nicotine: Dangerous

- Observe the precautions for use

- Keep locked up out of reach of children

- Wear suitable protective clothing and gloves

- If swallowed or if you feel unwell, seek medical advice immediately (show the label if possible)

- Toxic in contact with skin

- Toxic to aquatic organisms



Article 3: Order and execution


1/ Orders can be placed:

By mail, addressed to EXALIQUID - ZA DE KERINEC - 29660 CARANTEC

Through the website www.exaliquid.fr by following the online ordering process

2/ Any order placed with EXALIQUID is firm and definitive for the buyer upon receipt by EXALIQUID of an order form or any other medium stating an order (signed estimate). All the data provided and the recorded confirmation will be worth proof of the transaction. EXALIQUID will communicate by email to the buyer a confirmation of the recorded order.

3/ All our offers are subject to availability. The unavailability of a product due to its deletion from the online shop www.exaliquid.fr will not result in any cancellation of the global order and will not entitle EXALIQUID to any compensation.

4/ The information provided by the buyer when placing the order is binding on him: in the event of an error in the wording of the details, EXALIQUID cannot be held responsible for the impossibility of delivering the product.

5/ Any modification requested by the buyer may only be taken into consideration if it has been received in writing before the shipment of the goods. Any modification made to an order automatically entails the cancellation of the conditions previously accepted by the Seller with regard to prices, deadlines, payment conditions, delivery terms, etc. They may possibly entail the complete cancellation of the order by EXALIQUID, without any compensation being claimed from it. In the event of cancellation after shipment of the goods, the shipping costs being at the expense of the buyer, the latter will bear the shipping costs as well as the re-shipment costs. These costs will not give rise to any reimbursement from EXALIQUID.



Article 4: Prices


1/ Our prices are indicated in euros, all taxes included. They may be modified at any time without notice. Shipping costs are indicated in the order summary. Products are invoiced on the basis of the prices indicated at the time the buyer places his order. In the event of unavailability of a product, EXALIQUID offers the buyer a refund or credit note.

2/ In the case of a purchase from abroad or from the French overseas departments and territories, upon arrival of the package, it is the buyer's responsibility to clear customs on his goods by paying duties and taxes at the entrance to the department or territory if necessary.

3/ The price indicated on the invoice by EXALIQUID is the final price, expressed inclusive of all taxes and including VAT at the rate in force for France and the countries of the European Union.



Article 5: Shipping costs


The shipping costs are flat-rate and include a contribution towards the costs of preparation and packaging as well as postage costs and any additional services (express delivery); only the geographical area and the shipping method chosen by the customer vary the amount (see details of shipping costs).



Article 6: Payment terms and conditions


Orders are processed only after full payment, either by direct online payment by credit card or Paypal account, or upon receipt of the corresponding check.

- Credit cards or Paypal: Credit card, Visa, Mastercard, Eurocard.

Payments are made on the website www.exaliquid.fr through a secure system

- Checks :

Checks in Euros issued by French institutions are accepted free of charge. Checks drawn on institutions other than French or in foreign currencies are accepted for a flat-rate collection fee of €17, which will be invoiced in addition. The order number and the cheque corresponding to its amount will be sent to: EXALIQUID - ZA de Kérinec- 29660 CARANTEC.

At the buyer's request, an invoice will be sent to him.



Article 7: Deliveries


1/ Delivery is made directly to the address indicated by the buyer in the order form. EXALIQUID entrusts its deliveries to the post office or to a carrier of its choice according to the weight and destination of the delivery. EXALIQUID undertakes to do its utmost to deliver the ordered products within a maximum period of thirty (30) days.

2/ EXALIQUID ships orders within 2 to 4 working days on average, from the date of order registration. However, in some cases (out of stock) the ordered items may be subject to variable delivery times. EXALIQUID undertakes to keep the buyer informed of any additional delay caused by these possible setbacks or of any definitive unavailability.

3/ Delivery times are given only as an indication and depend on EXALIQUID's possibilities. Delays can in no way justify the cancellation of the order or a claim for damages.

4/ In case of damage or missing parts, please inform us by contacting us by email (infos@exaliquid.com) as soon as you are aware of these damages or missing parts for a quick processing of your claim. In the event that your package has been delivered to you against signature, if possible, formulate precise and justified reservations on the delivery receipt upon receipt of your package.

 5/ Any complaint concerning the quality of the goods must be sent to EXALIQUID by registered letter with acknowledgement of receipt within eight days of their delivery.



Article 8: Responsibilities


1/ EAXALIQUID cannot be held responsible for any damage of any kind, whether material or immaterial or physical, which could result from a malfunction or misuse of the products marketed. The same applies to any product modifications. The responsibility of EXALIQUID will, in any case, be limited to the amount of the order and cannot be held liable for simple errors or omissions that may have remained despite all the precautions taken in the presentation of the products. In any case, EXALIQUID cannot be held liable for non-compliance with the regulatory and legislative provisions in force in the country of receipt.

2/ In its online sales process, EXALIQUID is bound only by an obligation of means; its liability cannot be held liable for any damage resulting from the use of the Internet network such as loss of data, intrusions, viruses, service interruption or other unintentional problems.



Article 9: Guarantee


1/ In the event of non-conformity or defect of a product sold, it may be returned to EXALIQUID who will take it back and exchange it, provided that it is returned to us within 15 days of receipt of the package; the return costs being at the expense of the buyer.

2/ The warranty of each product offered by EXALIQUID is indicated on its product sheet. When no warranty is mentioned, the product is considered to be without warranty. The warranties do not cover the improper use of products (dismantled, processed, etc.), products that have been dropped or handled incorrectly.

3/ All complaints, requests for exchange or reimbursement must be made: - by post to the following address:

- EXALIQUID - ZA de Kérinec- 29660 CARANTEC.

- by email at: infos@exaliquid.com



Article 10: Right of withdrawal


In accordance with the provisions of Article L. 121-21 et seq. of the French Consumer Code, you, as a consumer within the meaning of the Consumer Code, have a period of fourteen (14) clear days to exercise your right of withdrawal.


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